KMG Appliances Repair (referred to as the “KMG Appliance Repair Inc. ” or “we”, “our”, or “us”) are committed to providing you with a high level of customer service.
This includes protecting and maintaining the privacy, accuracy, and security of the personal information you provide to us. We are bound by and will abide by, the regulations of the PIPEDA Act of Canada and any other relevant privacy rules and legislation as amended from time to time.
About this Privacy Policy
- The purpose of this Privacy Policy is to explain:
- the scope and application of this Privacy Policy;
- the kind of personal information the KMG Appliance Repair Inc. may collect about you and how we collect the information;
- how we use your personal information;
- how we may disclose your personal information;
- how we protect the information we hold about you; and
- how you can access and manage, including transfer and delete, the information we hold about you.
This Privacy Policy applies to personal information collected by the KMG Appliance Repair Inc. by any means or technology and whether we have asked for the information or not. By using the websites operated by the KMG Appliance Repair Inc. , or otherwise interacting with us in relation to the products and services offered by us (including at our retail stores, trade shows or participating in competitions or promotions offered by us), you consent to the KMG Appliance Repair Inc. collecting, using, disclosing and retaining your personal information as set out in this Privacy Policy.
Links to other sites
Our websites may contain links to other sites that are not owned or controlled by the KMG Appliance Repair Inc. Please be aware that we are not responsible for the privacy practices of such other sites and you access these sites at your own risk. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that you visit to identify how it collects and uses personal information.
What kind of personal information do we collect and hold?
In the process of conducting our business, we are likely to collect personal information about you. The type of personal information we collect generally includes, but is not limited to:
- your name;
- residential, shipping and billing addresses;
- email address;
- telephone or mobile numbers; and
- interests and information about your transactions with us or our business partners, including the products and services we provide to you.
If you are accessing our products and services via our websites, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our websites and transactional data including your payment histories.
We do not generally collect “sensitive information” (such as information about racial or ethnic origin, religious or political views, criminal records, health information etc) from you.
If you are a participant of a competition organised by us, we may collect additional personal information from you. Please refer to the section “Competition Contestants” below for more information.
Credit card information
We do not store any credit card information obtained at our retail stores, by telephone or through our websites. We pass it onto our bank or where applicable, our supplier for processing. If you use Workiz , WePay to complete your transaction, your personal information (including credit card information) will be collected and used in accordance with their respective privacy policies..
We only retain the last 4 digits for verification of your credit card on delivery. In some instances we request a copy of your driver’s licence and credit card to confirm delivery when you are not going to be at home or the products have been purchased as a gift to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.
How do we use personal information?
The KMG Appliance Repair Inc. may use your personal information for the purposes for which it was initially collected or purposes related to such initial purpose if such purposes would be within your reasonable expectations. For example, to:
- provide you with our products and services (including warranty services, repairs and replacement of products and customer care plan services);
- respond to questions or product requests (including via online live chats);
- forecast your future needs for our products and services;
- keep a record of our dealings with each other and enable us to contact you when necessary;
- develop a data profile to enable us to tailor our services to you; or
- (where applicable) conduct competitions and promotions in which you participated.
We may also use your personal information for purposes authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud.
How to access and amend personal information
We strive to keep your personal information accurate, up-to-date and complete. Our Privacy Policy enables you to find out what information we hold about you and correct that information if it is wrong.
You may access or correct your personal information or request the destruction or de-identification of your personal information by contacting us. If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately, via our contact details set out below in the section “Contact Us”. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information, including, in our discretion and depending on the nature of your request, by asking you to complete a personal information request form.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will inform you if this timeframe is not achievable.
In some circumstances, access and correction requests may be exempt under applicable laws, and, as such, the KMG Appliance Repair Inc. may not be required to comply with your request. We will also take reasonable steps to de-identify or destroy your personal information, the subject of a request, subject to any applicable laws. We may impose a reasonable charge for the processing and handling of your request to access your personal information, if permitted by applicable laws.
Changes in this privacy policy
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes to this Privacy Policy will be published by posting an updated Privacy Policy on websites operated by the KMG Appliance Repair Inc. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
We encourage and value your feedback. If you have any questions about our Privacy Policy, or have a problem or complaint, please let us know by contacting us at the details below . We will respond to a complaint within a reasonable period, but generally within 10 working days to let you know who is responsible for managing your complaint. We will also try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long it will take to resolve the complaint.